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Troubleshooting

Common issues and how to resolve them quickly.

Run Stuck in Queue

  • Large sites may queue longer; wait a few minutes.
  • Verify your subscription allows the scan type you requested.
  • Try re-running the scan on a smaller page set.

Missing Pages After Crawl

  • Pages behind login or blocked by robots may not be discovered.
  • Upload a sitemap to include hidden or gated URLs.
  • Add pages manually if needed.

Report Generation Delay

  • Reports are generated after scans finish.
  • Large reports take longer; check the run status.
  • Contact support if a report stays queued for an extended time.